Shipping policy

Shipping Policy

At Lumber and Boards, we are committed to getting you the quality wood you need while keeping your costs low. That is why we are happy to offer Free Standard Shipping on all orders over $25 within the United States.

Please review the following policy to understand how our shipping process works.

1. Free Shipping & Carrier Selection

  • Threshold: Orders totaling $25.00 or more (before taxes and after discounts) qualify for Free Standard Shipping. Orders under $25.00 will be charged a flat-rate shipping fee at checkout.

  • Carrier Discretion: To offer free shipping on heavy items like lumber, we utilize the most economical ground service available for your specific delivery address and package weight. This is typically UPS Ground, FedEx Ground, or USPS Ground Advantage.

  • Service Level: All qualifying orders are shipped via Standard Economy Ground.

  • Upgrades: We do not offer expedited or overnight shipping at this time due to the weight and dimensions of our products.

2. Processing Time

  • Order Cutoff: We aim to process and pack your wood within 1–3 business days of the order being placed.

  • Business Days: Our shop operates Monday through Friday. Orders placed on weekends or holidays will be processed the following business day.

3. Estimated Delivery Times

Transit times vary based on your distance from our shop.

  • Standard Delivery: Please allow 5–10 business days for your package to arrive once it has left our facility.

  • Heavy Item Handling: Large bundles of lumber move through distribution centers differently than small parcels and may occasionally require an extra day for handling by the carrier.

4. Physical Address Requirement

Because we often use carriers like UPS and FedEx to ship heavy boards, we generally cannot deliver to P.O. Boxes. Please provide a physical street address at checkout to ensure your delivery is not delayed.

5. Tracking Your Order

Once your lumber has shipped, you will receive a confirmation email containing your tracking number and the carrier used. Please allow up to 24 hours for the tracking information to update in the carrier's system.

6. Incorrect Addresses

Please double-check your address before placing your order. Lumber and Boards is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the actual cost of re-shipping the items.